Terms of Use

Welcome to the online platform https://HEXUVIUM.COM, a site developed and maintained by Hexuvium SRL.

The site aims to present the services, offers, information, content and solutions proposed by Hexuvium SRL in the fields of concierge services, rental management, short-term letting, networking and support for owners, travellers and partners.

It is specified that the site may contain commercial information, contact forms, quote requests, links to partners, networking tools or information relating to the services of Hexuvium SRL.

Use of the site implies full and complete acceptance of these Terms of Use.

HEXUVIUM SRL 10 BD de l'Empereur 1000 Brussels, Belgium

Email: contact@hexuvium.com Phone: +32 4 70 35 76 17 VAT Number: BE 0633.871.343

The protection of your privacy and personal data is central to our concerns.

At Hexuvium SRL, we are committed to treating all personal data collected via our platform with the utmost care and in strict compliance with the General Data Protection Regulation (GDPR).

We use this information to: respond to your requests, continuously improve our services, personalise your experience, ensure commercial and operational follow-up, process contact forms, manage requests relating to properties, owners, travellers or partners, and comply with our legal obligations.

For any questions, contact us at: contact@hexuvium.com.

All content on the site, including texts, images, videos, designs, logos, graphic elements, documents, page structures, commercial materials and any other material, is protected by copyright and intellectual property laws.

Hexuvium SRL holds the rights or has the necessary authorisations to use the content displayed on the site.

Any use, reproduction, modification, distribution, extraction or distribution of the site's content for purposes other than personal and non-commercial is strictly prohibited without prior written authorisation from Hexuvium SRL.

Our site uses cookies to improve your user experience. Cookies can help us to personalise content, analyse traffic, improve site performance, secure certain functionalities, measure the effectiveness of our campaigns, offer adapted content and improve navigation.

You can manage your cookie preferences via the consent banner on the site or directly in your browser settings.

Hexuvium SRL strives to ensure the availability, security and reliability of the site.

However, we cannot guarantee a complete absence of interruptions, errors, technical malfunctions, data loss or temporary service unavailability.

Hexuvium SRL's liability cannot be engaged in the event of: temporary site interruption, technical error, data loss, indirect damage, software bug, unavailability of certain content, misuse of the site by the user, or a problem originating from an external provider or third-party service.

The user acknowledges using the site at their own risk.

The site may contain links to third-party websites, as well as references to services, platforms, tools, technical solutions or products offered by third parties.

Hexuvium SRL exercises no control over these third-party sites, their content, privacy policies, commercial practices or security levels.

Hexuvium SRL disclaims all responsibility regarding access, use, quality, availability, reliability or content of services and information offered by these third parties.

These Terms of Use are governed by Belgian law.

Any dispute relating to the interpretation, execution, validity or use of these Terms will be submitted, unless otherwise required by mandatory law, to the jurisdiction of the courts of Brussels, Belgium.

Hexuvium SRL is committed to making the site accessible to the greatest number of people, in accordance with international web accessibility standards.

Our efforts focus in particular on: readability of content, mobile navigation, compatibility with certain assistive tools, use of alternative text for images, improved contrasts, clear page structuring.

Our customer service is available to answer all your questions or assistance needs.

You can contact us by email at: contact@hexuvium.com

We commit to responding within a reasonable timeframe, generally within 72 working hours.

Hexuvium SRL reserves the right to modify, suspend, improve or delete all or part of the services, content, pages, features or information available on the site.

Users may be informed of significant changes by email, site notification or update of these Terms of Use.

We invite you to regularly consult this page to stay informed of the latest modifications.

Use of the site must be carried out in compliance with applicable laws, the rights of Hexuvium SRL, the rights of third parties and rules of good digital conduct.

The user agrees in particular not to: use the site for fraudulent purposes, compromise the security of the site, attempt to access unauthorised areas, distribute illegal, offensive, defamatory or discriminatory content, harm the image or interests of Hexuvium SRL, copy or exploit the site's content without authorisation, disrupt the normal functioning of the site, transmit viruses, malicious scripts or harmful programmes.

The site may redirect to external sites.

Hexuvium SRL cannot be held responsible for the content, practices, privacy policies, security or availability of these third-party sites.

We advise you to carefully read their terms of use and privacy policies before any use.

The protection of your privacy and personal data is a priority for Hexuvium SRL.

Our privacy policy details our commitment and practices regarding the collection, use, protection and sharing of your personal data.

We collect the information necessary to improve our services and provide you with an optimised user experience. This may include: data you provide directly via our forms, data communicated by email, data related to a quote request, data relating to a booking or property, phone numbers, email address, IP address, browsing habits, data collected via cookies or similar technologies.

Your personal data is stored on secure servers, accessible only by authorised personnel or certain technical service providers necessary for the operation of the service.

We apply reasonable technical and organisational measures to protect your data against: unauthorised access, loss, destruction, unauthorised modification, and unauthorised disclosure.

The information collected is used to: improve the quality of our services, respond to your requests, ensure customer follow-up, manage owner and traveller requests, transmit relevant information, conduct internal analyses, understand the needs of our users, optimise our offering, ensure site security, and comply with our legal obligations.

Hexuvium SRL is committed to not selling, renting or transferring your personal data to third parties without legal basis or without your consent when required.

Some data may be shared with third parties when necessary to provide our services, including: technical providers, hosting providers, booking platforms, management tools, payment providers, operational partners, and competent authorities when required by law.

As a user, you have the right to: access clear and transparent information about the use of your data, request modification of your personal data, request deletion of your personal data, refuse the use of your data for direct marketing purposes, request limitation of processing, exercise your right of objection, request data portability where applicable.

To exercise your rights, contact us at: contact@hexuvium.com

You agree to: use the site responsibly and lawfully, not infringe on the rights of other users, not violate applicable laws, not distribute inappropriate or discriminatory content, respect intellectual property rights, provide accurate information via forms, and not misuse the site.

Hexuvium SRL is committed to maintaining a safe, professional and respectful environment for all users.

In the event of publication, transmission or reporting of inappropriate content, Hexuvium SRL reserves the right to take necessary measures, including: content removal, warning, suspension of access, permanent deletion of the relevant content, and reporting to competent authorities if necessary.

Users are encouraged to report any inappropriate content to: contact@hexuvium.com.

The security of the site and your personal data is a constant priority for Hexuvium SRL.

We employ reasonable security measures, including: security protocols, protection tools, access control, system monitoring, form security, and protection against unauthorised access.

However, no computer system can guarantee absolute security. The user acknowledges that the transmission of data over the Internet always carries certain risks.